Match the Portland question with the right contact.
A plumbing leak can involve a private provider, water supplier, permitting office, property manager, or more than one of them. Begin with the actual address and account, not a general assumption based on the city name. This website's phone number is an independent referral route and is not a City department.
Call about the leak877-702-1610Confirm the provider, address coverage, and charges before authorizing work.
Public water or an inaccessible shutoff
For water apparently escaping from public infrastructure, or Water Bureau shutoff assistance, use Portland's water-service problem page. Describe where water is visible and whether a street or public space is affected. Do not enter a vault, dig, or manipulate equipment to prove the source.
Confirm the supplier on the property account. If another utility serves it, use that utility's official route. For immediate danger to people, use emergency services rather than a routine private repair inquiry.
A question about the service boundary
The public/private water note explains why the connection arrangement matters. Ask the supplier to identify the relevant segment before assigning repair responsibility. Do not use a water-supply boundary to decide who owns a sewer or drain line.
For shared or party sewer concerns, the shared-line coordination page points to the appropriate Portland guidance. Access rights, affected properties, and permit responsibilities need to be settled for the actual line.
A repair that may need a permit
Use the permit questions to clarify property type, scope, permit holder, and inspection sequence. A fixture-part maintenance task may differ from replacing piping or installing equipment. Have the responsible professional and authority resolve the category rather than relying on a generic promise that small jobs never need approval.
An account or assistance request
Use the utility's official channel for billing data, leak adjustments, and public repair assistance. Those are separate processes with their own conditions. A private repair call does not submit an application or secure a credit.
Private plumbing work
If the next step is a private plumbing discussion, call 877-702-1610. Explain the location and current condition, then verify the provider's identity, applicable Oregon credentials, coverage, and charges. Portland Leak Notes supplies information and referrals, not a geographic guarantee that a recipient serves every Portland-address property. For a managed building, involve the person authorized to arrange access and approve the work.